GM Privacy Policy


This Privacy Policy applies to the personal data of consumers that is collected or used by GM or its affiliates or subsidiaries (GM). GM appreciates the interest you have shown in our company, products and services by visiting our websites, or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together GM Pages). This Privacy Policy applies to all the personal data GM collects when you interact with GM, such as when you visit our websites, when you use the products or services offered by GM, when you purchase products of GM, when you subscribe to newsletters, when you contact customer support etc.

This includes, without limitation, all online and offline collections of all types of personal data. However, some GM Pages collections work with special kinds of data which require a somewhat different privacy policy. Whenever and wherever that is the case, GM will make it clear that the privacy policy concerned is different from this general Privacy Policy.

Why we ask you to share your Personal Data:

We ask you to share your personal data with us for purposes including, but not limited to:

  • Buying GM products online;
  • Activating or registering certain products or enhancing functionality;
  • Receiving information about GM products and services;
  • Participating in GM online communities, including our social media channels/pages and blogs;
  • Storing your preferences for future interactions and communications from GM;
  • Helping us to develop products and create campaigns that are designed around you, optimize customer services and continuously improve our websites;
  • Helping us to improve products and services, and allowing GM to keep you informed of, or involve you in testing of, new products and services;
  • Resolving consumer and/or product issues;
  • Receiving personalised messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the GM websites/social media/blogs.

    We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, than the same shall in compliance with the Information Technology Act and Rules framed and also additional data protection measures will be implemented if required by law.

Type of Personal Data we may collect:

When you interact with GM, purchasing a product or interacting with GM via our GM Pages (e.g. “like us on Facebook), we may ask for or receive certain data excluding sensitive and personal data as defined under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, such as:

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your social media profile;
  • Your gender;
  • Your age;
  • Information about the products you’ve purchased;
  • Your usage of and activities on our GM Pages;
  • Your interests; and
  • Other information related to your online behavior.

    Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our GM Pages, certain personal data may be shared with GM about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments you have posted etc.).

    In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:

  • Your IP address;
  • Your cookie ID;
  • Your web browser;
  • Your location;
  • The web pages you visit on our websites;
  • The advertisements you’ve viewed or clicked through;

Different ways we collect your Personal Data:

You can share your personal data with GM in several ways, including, but not limited to:

  • Your communications with GM. These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us;
  • Communicating with one of our GM Customer Care representatives by email or phone or in writing;
  • Ordering a product;
  • Participating in a promotion, game or competition;
  • Participating in a social media activity related to a GM promotion (for example clicking like or share)
  • Asking to receive messages on your mobile phone/device;
  • Subscribing to a GM newsletter;
  • Sending us a completed reply card, included with your GM product;
  • Voluntarily participating in product testing or surveys;
  • Social sign-on (using your Facebook or LinkedIn credentials, for example, to create an account or log on);
  • When using GM connected products and/or Apps, you may be asked whether you wish to share data with GM (e.g. share your usage data or your location data);
  • Cookies placed on your computer or mobile device when you visit our websites;
  • Social Listening: GM may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.

    GM may also obtain your personal data if you are a customer of a GM partner. Personal data may also reach us when we purchase another company of which you are a customer, and will ensure that same level as that of the acquired company or required level of data protection measures are being placed. Further, If you do not want GM to use your personal data that has not been provided by you, you may let us know at any time by contacting us at

Sharing your Personal Data with others:

We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law. However, no prior permission is required if request for such information is made by government agencies mandated under law or any other third party by an order under law.

If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data.

The agreements with these Business Partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. GM will disclose personal data only in conformance with this Privacy Policy and/or when required by law.

From time to time, GM may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company, and it shall the responsibility of the resultant company or acquiring company to maintain data protection as per applicable laws.

Your rights:

Once you have provided us with your personal data, you have reasonable access to that information so that you can update, modify or, if legally possible, delete it. For GM you may do this by logging into your account and accessing your “personal settings, where you can also change your preferences relating to how GM communicates with you.

You will also be provided with an opt-out opportunity when necessary and we will comply with any local legislation. We encourage you to keep your personal settings and personal data complete and current.

Your choices

We want to know you better so we can serve you better while at the same time respecting your choices about how we use your personal data.

Your personal data may be transferred from your home country to other GM companies, in different locations around the world, which may communicate with you about GM products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalised offers or information, you can let us know by checking the appropriate box on the registration form or reply card, or by selecting opt-out on emails you receive.

Where local law requires it, we will ask you to opt-in or affirmatively consent to the processing of your personal data. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to opt-in before using sophisticated profiling techniques.

Because GM sells thousands of products in hundreds of countries, you may have previously provided us with your personal data through reply cards, via our call centres or in some other manner. Your decision not to register now will not affect the personal data you have already provided to GM. Of course, you will always have the option to unsubscribe from any targeted communication from GM or change your personal profile information.

Do Not Track Signals

GM takes privacy and security very seriously, and strives to put our website users first in all aspects of our business. GM utilizes cookies to help you to get the most out of the GM Pages.

Please be aware that GM currently does not make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

On the GM pages, Flash cookies are also used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

Social media

When you participate in various social media forums like Facebook, Twitter, Instagram etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

GM is bound by the privacy practices or policies of these third parties, as well as our own Privacy Policy, so we encourage you to read the applicable privacy policy, terms of use and related information about how your personal data is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the GM pages), certain personal data may be shared with GM about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).

Linking to other websites

During your online journey across GM websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from GM, and may have their own privacy policy, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-GM-owned or -managed sites, or the use or privacy practices of those sites


GM may store your personal data in a cloud. This means that your personal data may be processed on behalf of GM by a cloud service provider and could be stored in different locations around the world. GM makes use of organizational and contractual measures to protect your personal data and to impose similar, but in no way less restrictive, requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

How we protect your personal data

We recognize and take seriously our responsibility to protect the personal data you entrust to GM from loss, misuse or unauthorized access. GM uses a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls, secure servers and we encrypt certain types of data, such as financial information and other sensitive data.

Special information for parents

While GM websites are not generally targeted at children under the age of 16, it is GM’ policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed.

GM strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us at

Changes to this privacy policy

The services that GM provides are always evolving and the form and nature of the services that GM provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Policy from time to time and will post any material revisions on our websites.

We will post a prominent notice on our privacy policy page to notify you of any significant changes to this Privacy Policy, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.

The new Privacy Policy will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or reconsider using the GM pages. By accessing or making use of our services after the changes become effective, you agree to be bound by the revised privacy policy.