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Executive – Customer Care

Minimum 2 Years

Andheri (West) - Head Office

Job Description

Qualification: Any Graduate

Industry: -

Experience: Minimum 2 Years

Category: -

Skills: Customer Relationship, Coordination, Chat, Service

Remuneration: Best In Industry

Key Responsibilities

• Manage large amounts of incoming calls and mails regarding product information, customer
problems and service.
• Resolve customer complaints via phone, email, or social media.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
• Responsible for maintaining a high level of professionalism with the customers and establish a
positive rapport with every call, be it inbound call or outbound call.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow
up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Maintain Inventory and Monthly conveyance of technicians
• Manage Field team attendance and their daily visits.
• Maintain quality feedback Report.